The proper acclimation of a new arrival is extremely important considering the amount of stress the coral has endured before arriving at your door. We recommend that the following procedure be followed immediately upon receipt of the livestock.
The entire process is actually very simple and should take less than half an hour to complete.
Please test the tempiture of the water and the PH
Step 1: Turn the Aquarium Lights OFF
The livestock has been in complete darkness for the last day, and will not immediately adjust to high output aquarium lighting. By turning off the lights, you remove a possible source of stress for the new arrival. Overexposure to light in general can be an issue with new additions to your reef tank. It only takes a day or two under high light conditions to severely damage a coral that was grown under more modest illumination.
Step 2: Empty the containers into a slightly larger tub
Typically we use a small plastic tub to acclimate the new corals. If you like, you can empty the containers with the coral into separate tubs, however when we receive new corals, we tend to place them in the same tub. The purpose of this is to provide enough volume to add in water from the aquarium as well as prepare a pest control dip solution.
Step 3: Add 1/2 cup of Aquarium Water every few minutes
The slower you add the water the better. Corals and other invertebrates are sensitive to fluctuations in pH and especially salinity. Some aquarists prefer drip acclimating corals making this process even more gradual, but one should consider the temperature drop-off that occurs during this time as well. The entire acclimation process should not take more than 30 minutes.
Step 4 (optional): Pest Control Dip
Here at Fraggle Reef we advocate using pest control dips to reduce the risk of hitchhikers and parasites making it into your aquariums. We dip our corals often, even when moving corals between systems, but there is no guarantee that the threat is eliminated. The two types of dip used most often is Coral Rx for pests such as flatworms and nudibranchs and Lugol’s Iodine for bacterial infections.
Step 5: Release the specimen into the tank
Find a suitable location where the new coral will receive the appropriate flow and lower light. It will need a few days to adjust to the new lighting. If you have access to a quarantine system, we recommend using the above method to first acclimate the new arrival. After the quarantine period is over, repeat the procedure to introduce the specimen into the display tank.
Coral may appear incredibly stressed when they arrive at your door. Shipping coral is one of the most stressful things we do, and that says a lot considering that many of them were propagated with a saw! They literally just had the worst day of their lives in the shipping process so it may take a couple days before they regain any semblance of their prior appearance.
Stress however is not the same as a DOA. If you receive a coral that you think died during shipping, please let us know. You can find more information on our DOA policy on the reverse of this document.
What happens if I have a DOA?
Take a clear picture of the coral
We require a photo of the coral to ensure replacement and refund accuracy. Please make sure to take a clear photo under daylight (not actinic).
Send us your picture and order information
Please send any photos and claims to in[email protected]. A representative will get back with you within one working day.
Receive you replacement or credit note
We will either replace your coral with a future order, issue you a Credit Note. We address all DOA claims on a case by case basis and are generally willing to use whichever method works best for you.
The coral must be signed for on the first delivery attempt.
You must have acclimatised the coral(s) according to our Acclimatization Instructions.
The problem must be reported to us within 4 hours of delivery and at the latest by 5pm on the day of delivery.
Your report must include a clear photo of the coral in it’s original packaging and a description of the problem.
You must provide any and all information we may require.
We may ask you to return the coral to us in it’s original packaging.
If you request for your delivery to be left in a safe place or with a neighbour the Live Arrival Guarantee is void and no claims will be considered.
Please note that delivery and packing charges are not refundable.
Applicability of the Live Arrival Guarantee is at the sole discretion of Fraggle Reef and is subject to our general Terms and Conditions.